The OneBlink Business Productivity Suite and other managed services (collectively, OneBlink Services) are operated and provided by OneBlink Pty Ltd (OneBlink, we, us or our) on behalf of its clients and partners. To ensure the continued availability of the OneBlink Services, we have this ‘Fair Use Policy’ to make sure the OneBlink Services are not subject to misuse.
Use impairing our services
If we believe that your use is impairing the security, performance or integrity of the OneBlink Services, or the use of the OneBlink Services by other customers or users, we may temporarily suspend, restrict or limit your use of the OneBlink Services until such impairment has been addressed. To ensure we do not unreasonably restrict our customers, we will try and contact you prior to doing so, or as soon as practicable afterwards (however this may not be possible in all circumstances).
Excessive use is a continuing and unreasonably disproportionate use of the OneBlink Services when compared to other users on a same or similar service level. For example, use that is five (5) times the average usage of all other customers on a service level is considered excessive use. Without limiting other factors that may be measured, some examples of the sort of usage factors that OneBlink monitors under this policy include: number of OneBlink Hosted API calls, length of OneBlink Hosted API calls, data storage and accessing stored data via the OneBlink API/SDK.
If we think your use of the OneBlink Services is excessive, we may refuse you access to a feature, begin applying quota restrictions on your account, agree an upgrade to a higher level of service and/or charge you for the excessive use upon prior notice.
To ensure we do not unreasonably restrict our customers or affect customer business continuity, the following steps will occur if we consider that a customer’s use of the OneBlink Services is excessive:
- Month 1: OneBlink may contact individual customer to discuss their usage requirements. Where a peak in usage occurs but is not expected to continue, no alternative arrangements are necessary.
- Month 2: If the excessive usage continues in a second billing period, a second contact may be made to discuss an alternative service level.
- Month 3: If the excessive usage continues into the third billing period, we may notify you that quota counting will be activated on your use of the OneBlink Services, and/or that you may be charged accordingly, which will take effect at the end of the reasonable notice period (normally 30 days) specified in our notice to you.
If we believe you are using the OneBlink Services for any illegal purpose – either under the terms of the Service Subscription Agreement or as defined by law – OneBlink reserves the right to suspend access to the OneBlink Services or any other feature immediately, without notice to you.
OneBlink may monitor user accounts in the OneBlink Services for signs of improper use, including where accounts are being used by parties other than those permitted by the user type. Where improper use is detected, without limiting any of its other rights or remedies, OneBlink may notify you that it will suspend your access to the OneBlink Services or other relevant feature, to impose additional charges based on your actual user type, and/or withdraw any favourable pricing dependent on your user type, which will take effect at the end of the reasonable notice period specified in our notice to you. If you do not agree with any such suspension, additional charges or withdrawal of favourable pricing (as applicable), without limiting any of OneBlink’s rights or remedies, you may alter your use of the OneBlink Services prior to such suspension, additional charges or withdrawal of favourable pricing (as applicable) coming into effect at the end of the Notice Period.
OneBlink may update this Fair Use Policy from time to time to reflect company and customer feedback or improve the OneBlink Services. Contact
OneBlink welcomes your comments regarding this Fair Use Policy. Please don’t hesitate to contact OneBlink at admin@OneBlink.io should you have any queries regarding this policy.