Privacy Policy

About this Policy
We take your privacy seriously, and we want to be clear about how we collect, use, and share your information. This Privacy Policy explains:

  • what information we collect;
  • how we use and share that information;
  • how we secure and retain your information;
  • what choices you have, including how to access and control information.
This Privacy Policy describes the information OneBlink Pty Ltd (‘OneBlink’, ‘we’ and ‘us’) collect when you use or access in any manner any OneBlink form, application, product, service, feature, technology, content or website (collectively, ‘Services’), or otherwise contact or interact with us (for example, by sending a support request). By providing your information to us, you consent to us collecting, holding, using and disclosing your information in accordance with this Privacy Policy.

This Policy also explains your choices about how we use your information and how you can access and update certain information about you. If you do not agree with this Policy, do not access or use our Services or interact with any other aspect of our Business.

Where we provide the Services under an arrangement with an organisation (for example, your employer) that organisation controls the information processed by the Services. For more information, please see “Organisation administrators” under the “How we share information we collect” section.

What information we collect:
We collect information about you to help provide you with the best possible experience when using OneBlink. You do not have to provide information to us, however, if you do not, we may be unable to provide the Services or the support you request. We may collect information in the following ways:

Information you give us:
We collect information about you when you input it into the Services or otherwise provide it to us.

Account Information:
We collect information about you and your organisation when you apply or sign up for a OneBlink (paid or trial) account, create or modify your account, and when you provide information about yourself and individuals associated with your organisation. For example, you provide your contact information and, in some cases, billing information when you purchase or register for the Services. Your name, email address, job title, and other account information may be displayed to other users in your organisation using the Services.

Content you provide through our Services:
We will collect and store content that you post, send, upload, receive and share. This content includes any information about you that you may choose to include.

Content also includes any details you provide in a form submission including the files, photos and links you upload to the Services.

Content you provide through our website:
The Services also include the websites owned or operated by us. We collect other content that you submit to these websites, including social media websites operated by us. For example, you provide content and information to us when you participate in contests or promotions offered by OneBlink, request a demo, opt-in to our mailing lists, request support, respond to our surveys or otherwise communicate with us.

Information you provide through support services:
The Services also include our customer support, where you may choose to submit information regarding an issue you are experiencing with a Service. You will be asked to provide contact information, a summary of the issue you are experiencing, and any other documentation, screenshots or information that would be helpful in resolving the issue.

Billing Information:
We may collect certain billing information, such as shipping information, or in some circumstances, payment card details, when you purchase or register for a Service.

Information we collect when you use the Services
We automatically collect information about you when you use our Services, including when you browse our websites. Location Information: When you allow OneBlink to have Location Access on your mobile device, we may collect and process information about your actual location using GPS signals, Bluetooth, crowd-sourced Wi-Fi hotspot and mobile tower locations.

Device Information:
We may collect information about devices accessing the Services, including type of device, what operating system is used, device settings, application IDs, unique device identifiers and crash data. How much of this information we collect depends on the type and settings of the device you use to access the Services.

Log Data:
Like many websites and technology services delivered over the Internet, our servers automatically collect information when you access or use our Services and record it in log files. This log data may include the Internet Protocol (IP) address, the address of the web page visited before using the Services, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data.

Cookies and Other Tracking Technologies:
OneBlink and our third-party service providers, such as our hosting and analytics service providers, use cookies and other tracking technologies (such as web beacons and pixels) to provide functionality and to recognise you across different Services. For further information, please see our “Cookies and Other Tracking Technologies” section, which includes information on how to disable these cookies and tracking technologies.

Information we receive from other sources
We receive information about you from other Service users, from third-party service providers, and from our business partners.

Other users of the Services:
Other users of our Services may provide information about you when they submit content through the Services. For example, we may receive your email address from other Service users or your organisation’s administrator when they provide it in order to invite you to the Services.

Third-party apps or services you link to your account:
We receive information about you when you or your organisation’s administrator integrate or link a third-party app or service with our Services. For example, you may authorise our Service to access, display or store files from an IoT management service. The information we receive when you link or integrate our Services within a third-party app or service depends on the settings, permissions and privacy controlled by that third-party service. We encourage you to review the privacy policies of third parties before connecting to or using their services to learn more about their privacy and information practices.

OneBlink Partners:
We work with a network of partners who provide consulting, implementation, and other services around our Services. We may receive information from these partners, such as contact information, company name, and what Services you have purchased or may be interested in.

Cookies and Other Tracking Technologies
Cookies are small data files, which may include an anonymous unique identifier. Cookies are placed on your computer’s hard drive or onto your mobile device’s memory.

How we use cookies
Like many websites and technology services delivered over the Internet, we use cookies to collect information that helps us to understand how you use our services. We may use cookies to:

  • remember that you have visited us or used the Services before;
  • identify you when you sign-in and authenticate your access;
  • tailor content to you or geographic region;
  • collect anonymous statistical information about how you use the Services so that we can improve the Services and learn which features of the Services are most popular with our users.

Some cookies expire when you close your browser (i.e. session cookies) and others expire after a set period of time (i.e. persistent cookies). The expiration time of cookies that are placed by third parties is determined by the third party, not us.

Although most web and mobile device browsers automatically accept cookies by default, you can disable cookies by changing your browser settings to prevent automatic acceptance of cookies, or to notify you each time a cookie is set. If you disable cookies, some parts of our Services may not work for you.

How we use information we collect
In general, we use your information to provide you with the Services you’ve requested, and to manage our relationship with you. We may also use information we collect about you for the following purposes:

To provide the Services to you:
We use the information we collect about you to provide the Services to you, including to authenticate you when you log in, provide you with customer support, process transactions, and operate and maintain the Services. For example, we use the name and email address you provide in your account to identify you to other Service users in your organisation.

To improve the quality of the Services and develop new ones:
We are constantly looking to better your experience with OneBlink and to make our Services faster, secure, and useful to you. We use the information we collect about how you use our Services, as well as the feedback you provide directly to us, to identify usage trends and areas for improvement. We then use these learnings to optimise your user experience and provide you with more efficient tools. We may also test certain new features with some users before rolling the feature out to all users.

To communicate with you about the Services:
We may use your contact information to send operational communications via email and within the services, including inviting you to the Services, confirming your purchases, notifying you of delivery and expirations, responding to your comments, questions and requests, providing customer support, and sending you technical updates, security alerts, and administrative messages. We also provide tailored communications based on your activity and interactions with us. For example, based on certain actions you take in the Services we may automatically send you a feature suggestion that would make the Services more useful to you. We also send you communications as you onboard to our Services to help you become more proficient in using that Service. These communications are part of the Services and in most cases you cannot opt out of them. If an opt out is available, you will find an option to opt out within the communication itself.

To market and drive engagement with the Services:
We use your contact information and information about how you use the Services to send you promotional communications in accordance with your marketing preferences. We may send promotional communications by email and by displaying OneBlink ads on other companies’ websites and applications, as well as on platforms like Google, LinkedIn and Facebook. These communications are aimed at maximizing what you get out of the Services, including information about new features, survey requests, newsletters, and events we think you might be interested in. We also send communications about new product offers, promotions and contests.

To protect the Services and our users:
We use information about you and your Service use to verify accounts and activity, to investigate fraudulent activity, to prevent unauthorised access to or use of our Services, and other illegal or unusual activities.

To analyse, aggregate and report:
We may use the information we collect to create anonymous, statistical and aggregated data reports where individual users are not identified, such as de-identified location information.

How we share information we collect

We are not in the business of sharing information with companies, organisations and individuals outside of OneBlink, however there may be times when we need to share your information through the Services and with certain third-parties. We may share the information we collect about you with:

Other Service users in your organisation: OneBlink was designed to be collaborative, and so when you create content within the Services, which may contain information about you, other Services users within your organisation may be able to see, share, copy and download that content. Organisation administrators: Many of our Services are intended for use by organisations. If you register or access the Services using an email address with a domain that is owned by an organisation (such as your employer), certain information about you including your name, contact information, content and past use of your account may be accessible to that organisation’s administrator. Your organisation’s administrator may also be able to:

  • change your account password;
  • suspend or terminate your account access;
  • restrict your ability to delete or edit information;
  • change your information, including profile information;
  • install or uninstall third-party apps and services. Third-party service providers: We may share the information we collect about you with third-party service providers for the purpose of enabling them to support the delivery of or to provide functionality on the Services (such as data storage, web-hosting, server providers), or to market or promote our Services to you (such as marketing automation platforms). Third-party apps or services: By integrating or linking a third-party app or service with our Services you may give third-party apps and services access to your account and information about you like your name, email address, and any content you choose to use in connection with those apps and services. Third-party app and service providers’ policies are not controlled by us, and this Privacy Policy does not cover how third-party apps and services use your information. OneBlink partners: We work with a network of partners who provide consulting, implementation, and other services around our Services. We may share your information with these third parties in connection with their services, for example to provide localised support. We may also share information with these partners where you have agreed to that sharing. Regulators, law enforcement bodies, government agencies, courts or other third parties: We may share information with regulators, law enforcement bodies, government agencies, courts or other third parties where we think it’s necessary to comply with applicable laws or regulations, or to exercise, establish or defend our legal rights. Where possible and appropriate, we will notify you of this type of disclosure. An actual or potential buyer (and its agent and advisers): We may share or transfer some or all of the information we collect under this Privacy Policy in the case of an actual or proposed purchase, merger or acquisition of all or a portion of our business to another company. You will be notified via email and/or a prominent notice on the Services if a transaction takes place, as well as any choices you may have regarding your information. Other people where we have your consent: We share information about you with other people and third parties when you give us consent to do so. For example, we may display customer testimonials on our public websites. With your consent, we may post your name alongside the testimonial. How we secure and retain information about you Information Security Security is a priority for us when it comes to the information we collect about you, and so we have put in place various systems and procedures to secure the information we collect and store, and will take reasonable measures to protect the information we collect from loss, misuse, theft, unauthorised access, disclosure, alteration, and destruction. In particular:
  • we encrypt many of our Services using Secure Sockets Layer (SSL) or Transport Layer Security (TLS);
  • we review our information collection, storage and processing practices, including physical security measures, to protect against unauthorised access to systems;
  • our accounts require a user to be invited and require a username and password to log in. Users must keep their username and password secure, and never disclose it to a third party. We do not have access to see a user’s password and we cannot resend forgotten passwords. We will only provide users with instructions on how to reset their password. Please be aware, however, that these measures cannot absolutely guarantee the security of your information. While we will do our best to protect your information, due to the nature of the Internet, we cannot absolutely guarantee that data, during transmission through the Internet or while stored in our systems or otherwise in our care, is absolutely safe from any wrongdoings, malfunctions, unauthorised access, or other kinds of abuse and misuse. Retention of information How long we keep information we collect about you depends on the type of information and whether we have an ongoing business need to retain it (for example, to provide you with the Services or to comply with applicable legal, tax or accounting requirements). When we have no ongoing legitimate business need to process the information we collect about you, we will either delete or anonymise it or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further processing until deletion is possible. Your Choices It’s your information and you have rights and choices available relating to it. You have the right to request a copy of the information we hold about you, correct your information to ensure it’s up to date, object to our use of your information (including for marketing purposes), and request the deletion or restriction of your information. The below details how you can exercise your rights and choices. How to access or update your information: You may access and update information about you by making a request to us using the contact details below, in which case we may need to verify your identity before granting access or otherwise changing your information. How to deactivate your account: If you no longer wish to use our Services, you or your organisation administrator may contact us using the contact details below. Please be aware that deactivating your account does not delete your information and your information will remain visible to other Service users based on your past activities within the Services. How to delete your information: You may request that we delete certain information about you by contacting us using the contact details below. Please be aware that certain limitations may apply to the deletion or removal of your information as described below. How to opt out of communications: You may opt out of receiving any promotional communication or marketing emails from us by using the unsubscribe link within each email or by contacting us using the contact details below. If you decide to opt out from receiving promotional messages from us, you may continue to receive operational communications from us regarding our Services, such as security alerts and technical updates. Disabling cookies: For information on disabling cookies please see our “Cookies and Other Tracking Technologies” section. In certain cases your request or choices may be limited. For example, if fulfilling your request would reveal information about another person, or if you ask to delete information which we or your organisation’s administrator are permitted by law or have compelling legitimate business needs to keep. If you have integrated a third-party app or service with our Services, you will need to contact those third-party app and service providers directly to have your information deleted or restricted. If you’re not happy with how we are processing your information, please contact us using the details below. We will review and investigate your complaint and will try to get back to you within a reasonable time frame. Features and links to other websites Our Services may contain links to and features from websites and services owned or operated by third parties, such as social media platforms. Any information that you provide on or to a third-party website or service, or that is collected by a third-party website or service, is provided directly to the owner or operator of the third-party website or service and is subject to the owner’s or operator’s privacy policy. We are not responsible for the content, your use of, nor the information practices of those websites or services. Disclosure of information outside Australia We primarily store and host data in Australia, however some of the third parties described in this Privacy Policy, who enable us to provide our Services, are based in other countries. By providing us with your information, you consent to the disclosure of your information to third parties who reside outside Australia. Where we disclose your information to third parties, we will take reasonable measures to ensure that any overseas recipient will deal with such information in a way that is consistent with the Australian Privacy Principles. Changes to our Privacy Policy We may change this Privacy Policy from time to time by posting a revised version and updating the ‘Last Updated’ date above. If the changes are significant, we will provide a more prominent notice by adding a notice on the Services, or by sending you an email notification. We encourage you to review our Privacy Policy whenever you use the Services to stay informed about our information practices and the choices available to you. Your continued use of our Services constitutes your acceptance of any change to this Privacy Policy. If you disagree with any changes to this Privacy Policy, you will need to stop using the Services and deactivate your account(s). Contact Us If you have questions or concerns regarding this Privacy Policy or about our processing of your information, please contact us at or by postal mail: OneBlink Pty Ltd
    G.02, 40 Mann Street
    GOSFORD, NSW 2250