Tracking Digitisation Of Government Services

Is digitisation of services the destination, or more of a journey?

NSW Government has a target of 70% of all services to be digital within 2 years. So in that respect digitisation has been determined to be a destination, and therefore it’s vitally important for agencies to focus on the ‘here and now’.

Not forgetting that digitisation itself also opens the door to more initiatives.

It is that important ‘base camp’ that has its own challenges, but once established lets you go forward and make progress that would otherwise be impossible.

Digital on the inside requires optimisations before transformation.

Instead of dealing with technology projections and futures that seem out of reach, this short paper will stay focused on the:

  Here and now of mobile-centric solutions

  Detail 3 government agencies journeys

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